ASPEN™ | Cozy Winter Ankle Boots

To minimize your costs, we offer free delivery throughout Australia. No extra charges for you, so you can confidently enjoy your purchase.

Once your order is placed, we process it within 1-2 working days. Orders during weekdays are usually processed within one day, while orders placed on Friday evenings or weekends may take slightly longer.

After processing, your package will be dispatched, and delivery typically takes 5-10 days due to the current high demand. Rest assured, you will receive a Track & Trace code once your order has been shipped, allowing you to monitor its progress and stay updated.

We aim to make your shopping experience as smooth as possible. For any questions or concerns, feel free to contact our customer service team. We're here to help!

Our customer service responds to all emails within 24 hours to answer your questions and resolve any issues promptly. Contact us at Info@chaeleur.com

Absolutely! Every order comes with a 30-day money back guarantee. If you’re not completely satisfied, you can return it for a full refund.

While our physical store has closed, the online boutique will remain open while stock lasts. And yes, the 30-day guarantee still applies, just as it always has. Your peace of mind matters to us.

No, we’re currently selling through our final collection. Once a piece is sold out, it won’t be restocked. Each item is part of our carefully curated final selection—so if you see something you love, now’s the time to make it yours.

After your payment is verified, we start working on your order immediately.

It usually takes 1-2 business days to process and ship your order.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed about your order whereabouts.

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information. You can also track your order via our "Track Your Order" page in the store.

We know that fashion is all about self-expression and feeling confident in your own skin.

That's why we're here to help you find the perfect outfit that fits your style and personality.

Our dedicated customer service team is always happy to chat. Whether you need help with sizing, styling tips, or just want to say hi, we're here for you!

So please, feel free to contact us anytime using our contact form or shoot us an e-mail at info@chaeleur.com